Home / Faq’s


Q: Why should I use a professional locksmith company?

A: Skilled professional locksmiths bring experience and fund of knowledge in lock, safe & security problems and are better prepared to solve security issues to your unique situation. Professional locksmith can prescribe state-of-the-art products that work, and more effective solutions in an efficient manner.


Q: Why Ace locksmith?

A: Ace Locksmith has been solving security problems for our customers for over 20 years with many satisfied customers.

Our client profile includes:

. Retail businesses

. Franchises

. Factory outlet chain stores

. Commercial and industrial businesses

. Hospitals, health care services, and medical office buildings

. Restaurants

. Banks and Credit Unions

. Churches

. Schools

. Day care centres

. Pre Schools

. Property management

. Real Estate Agents

. General contractors and builders

. Convenience stores

. Grocery stores

. Shopping Centres

We take security matters seriously. We pride ourselves on well trained staff.

When you go to a company like Ace Locksmith you get the following benefits.

. A professional quote with no hidden charges

. Professional security advice from security technicians that average over ten years of experience, in their areas of specialization.

. At Ace Locksmith, we stand by our work and all parts.


Q: Does Ace Locksmith sell product online?

A: No.


Q: What area do we cover?

A: We cover the North, West and East Rand of Johannesburg(link to the area section of the site)


Q: Will Ace Locksmith give a specific appointment time?

A: We value our customer’s time. That’s why we strive to not only give you a specific appointment time, but to keep it. If we do run late, we will always call and give you the option to wait for us or re-schedule – whatever is convenient for you.


Q: I can install the hardware, why not just buy it at the home centre and do it myself?

A: Products typically sold in home stores are residential quality at best, at worst the shelves are stacked with low end products meant to increase profits for the manufacturer and the retailer. High quality goods offer characteristics such as, pick and drill resistance, access control options, protection against the unauthorized duplication of keys. The question you have to ask is what is your time really worth?


Q: I have facilities management companies that take care of my locks, why isn’t that sufficient?

A: Facility management companies are perfect for general maintenance items but when it comes to your security you don’t want the à la carte service of a locksmith whose only qualification is that they gave the lowest bid. A simple master key system is a comprehensive solution to key control. When changes are needed because of a management change at the store or a lost key. The only way to make those changes correctly is to have the original master key chart available to you. Since the facility management company has several locksmiths on contract you may never see the same company twice. A broken safe or a compromised key will destroy your profits much faster than a broken light switch.


Q: I lost the keys for my padlock. Is it possible to obtain new keys for my lock?

A: It is possible to obtain replacement keys for your padlock ONLY if you know the key number. The key number is stamped on the original keys provided with your lock. If you do not know the key number, it is possible to obtain additional keys from a locksmith who can impression your lock. If you do know the key number, go to a locksmith or local hardware store to order keys. Please note that the locksmith will charge you a fee for this service. Not all Locksmiths/Hardware Stores offer this service; please phone ahead.


Q: What kind of guarantee does Ace Locksmith offer on parts and labour?

A: At Ace Locksmith, we stand by our work and all parts and labour. You never have to wonder about our commitment to the quality of our service.


Q: My landlord gave me the keys why should I get new ones?

A: It’s your stuff! When was the last time the locks were changed? If you don’t know the answer then you and your company is potentially at risk. Some property management companies in an effort to save money simply swap the locks from one unit to another and have a brand new set of keys made. A previous tenant with some time to kill could simply try his key in each door in the complex until he finds one that works.


Q: Why do I have to wiggle my keys in the lock to make it work?

A: As locks age over time, the pins in a lock cylinder tend to “wear” down causing your keys to stick and forcing you to “jiggle or wiggle” the key in the lock to make it work. Most likely the keys you were given have probably been “copied” several times and this, plus pin wear, can cause your lock to act like it is breaking.


Q: Why do you recommend locks that seem so expensive?

A: We have found through experience that you get what you pay for; nothing hurts more than having to replace a cheap lockset that has worn out prematurely. We here at Ace Locksmith believe that you should only have to pay once for your security needs. Purchasing the very best hardware you can afford, will keep your security needs cost effective.


Q: I am moving into a new home, should I rekey the locks? They seem to be working properly.

A: The answer is YES! Everyone has someone that they trust with their house keys, this does not mean you can trust them. How many neighbours, old baby sitters, cleaning people are walking around with the key to your home? Change the locks and then give keys to people you and you alone trust.